Policies and Features
We encourage you to make reservations as soon as possible. Hotel reservations and attractions tickets must be purchased many months in advance. If you decide you would like to go on a tour after the deposit or final payment date, please call us. We will make every effort to get you on your desired tour
How To Make A Reservation :
- By Phone
- By Mail
- By E-mail
- 800 - 495 - 6035 or 870 - 246 - 3366
- 28 Ranch Road Arkadelphia, AR 71923
Deposit and Final Payments :
Deposit amount and due date are noted in each tour flyer. The final payment due date is also noted in each tour flyer. We accept all major credit cards except American Express. When making your deposit, request your preferred seating. View Coach Seating
Pick Up Points :
Scheduled pick-ups are in Little Rock, Benton, Malvern, Caddo Valley, Prescott, Hope, Texarkana, Camden and El Dorado. Camden and El Dorado pick-ups will be made the night before a tour unless that tour originates or travels through those locations. We also pick-up in other cities when the tour route travels through that city. Neither the pick-up locations or Francis Custom Tours will be responsible for theft or damage to your vehicle while parked at these pick-up locations.
Night Before Lodging :
The lodging is subject to these two conditions :
- The tour is three days or more in duration and
- You live more than 50 miles from the nearest available pick-up point for that tour. Francis Custom Tours will pay for lodging the night before the tour leaves, at a hotel at one of the designated pick-up location.
Cancellations, Refunds and Insurance :
Should you cancel your tour before the final payment date, all funds will gladly be refunded other than those designated non-refundable. Tours involving cruises and airlines differ. Tickets to special events are non-refundable. Should a cancellation occur after a final payment date, Francis Custom Tours reserves the right to deduct from the refund any forfeited deposits plus any out-of-pocket expenses. Trip Cancellation Insurance is highly recommended and can be purchased for any tour. If you have a pre-existing medical condition, trip insurance must be purchased at the time of deposit. Basic insurance plans can be purchased at any time.
Travelers Needing Special Assistance :
In compliance with the Americans With Disabilities Act, Francis Custom Tours will make reasonable efforts to accommodate the special needs of clients. Persons requiring individual assistance MUST be accompanied by a companion who is capable of and totally responsible for providing the necessary assistance needed. Neither Francis Custom Tours nor its motor coach drivers may physically lift or assist clients onto transportations vehicles.
Seating:Request your preferred seating at the time deposit is paid. View Coach Seating
Comfortable Travel with Frequent Stops :
Our deluxe Motorcoach is equipped with reclining seats, a restroom and air conditioning. Rest stops are planned at approximately two hour intervals. No Smocking (including e-cigarettes) or Liquor allowed on Motorcoach. Frequent stops afford the opportunity to smoke.
Luggage Handling :
Luggage handling is provided for ONE bag per client (weight not over 50 pounds) on tours of five days or more (some exceptions apply). Please observe our weight limit, overweight bags can cause physical injury to hotel and Francis Custom Tours staff.
Itinerary Changes :
Because bookings are made so far in advance, we reserve the right to vary itineraries or substitute attractions of equal or better value. Group flight seating cannot be guaranteed as requested.
You help us by telling others about Francis Custom Tours and the fun you have on our tours. We are thankful for you and new customers you send our way!! You can earn $50.00 travel credit for each new traveler you refer to us. New Travelers must book a three day or greater tour and give us your name for you to be credited.
Francis Cash :
For each day you travel with us, on a tour of more than three (3) days, you will be credited $3.00 per day of Francis Cash. Fly-in tours and cruises are excluded. Francis Cash is applicable to any future Francis Custom Tour within one year from date of issue. The coupon is not transferable to any other person or organization and must be submitted with final payment for the tour desired. It is not redeemable for cash or for other goods or services offered by Francis Custom Tours. The amount of credit will be deducted from the final payment of the tour for which it is submitted.